Weekly Client Update (Every Friday)

• This week: 3-5 bullets of accomplishments
• Blockers: What you need from the client
• Next week: Planned work
• Decisions needed: Choices they must make

Keep it under 10 lines.

Client Standups

• 15 minutes max
• Lead with outcomes not activities
• Surface blockers early
• End with owners and deadlines

Escalation Framework

Level 1: I want to flag X might delay Y. I have a plan.
Level 2: We hit an issue. Two options. I recommend A.
Level 3: X is down. Here is what I know and need.

Saying No

• We can do that. Let me scope where it fits in the timeline.
• Great idea. Should we swap it for X or add to next phase?

Tech to Business Translation

• Bad: Migrate REST to GraphQL to reduce over-fetching
• Good: Dashboard loads 3x faster with a backend change. One week.

What communication strategies work for you?